Privacy Policy
At Xpress Trip, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and travel-related services.
By accessing our services, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following types of information:
Personal Information
When you book travel services or contact us, we may collect:
* Full Name
* Date of Birth
* Gender
* Nationality
* Passport Information
* National ID Information (where applicable)
* Email Address
* Phone Number
* Billing Address
* Emergency Contact Information
Travel Information
* Flight Preferences
* Travel Itineraries
* Hotel Reservations
* Visa Application Details
* Frequent Flyer Information
* Travel History
Payment Information
For payment processing, we may collect:
* Payment Method Details
* Transaction Information
* Billing Information
For security purposes, we do not store complete credit or debit card details on our servers unless required by applicable payment regulations.
Technical Information
When you visit our website, we may automatically collect:
* IP Address
* Browser Type
* Device Information
* Operating System
* Pages Visited
* Referral Sources
* Cookies and Usage Data
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2. How We Use Your Information
We use your information to:
* Process travel bookings
* Issue airline tickets
* Arrange hotel reservations
* Assist with visa applications
* Process payments
* Provide customer support
* Send booking confirmations
* Communicate travel updates
* Improve our services
* Prevent fraud and unauthorized transactions
* Comply with legal and regulatory obligations
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3. Sharing of Information
We may share your information with trusted third parties when necessary to provide our services, including:
Travel Suppliers
* Airlines
* Hotels
* Tour Operators
* Transportation Providers
Government and Regulatory Authorities
Where required for:
* Visa Applications
* Immigration Processing
* Security Requirements
* Legal Compliance
Service Providers
We may share information with:
* Payment Processors
* Cloud Hosting Providers
* Email Service Providers
* Customer Support Platforms
* Marketing Service Providers
All service providers are required to protect your information and use it only for authorized purposes.
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4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from:
* Unauthorized Access
* Disclosure
* Alteration
* Loss
* Misuse
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
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5. Data Retention
We retain personal information only for as long as necessary to:
* Provide requested services
* Meet legal obligations
* Resolve disputes
* Enforce agreements
* Maintain business records
Retention periods may vary depending on regulatory and operational requirements.
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6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
* Improve website performance
* Remember user preferences
* Analyze website traffic
* Enhance user experience
* Support marketing and advertising efforts
You may disable cookies through your browser settings; however, some website features may not function properly.
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7. Marketing Communications
With your consent, we may send:
* Promotional Offers
* Travel Deals
* Newsletters
* Service Announcements
* Loyalty Program Updates
You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.
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8. International Data Transfers
As a travel service provider, your information may be transferred to airlines, hotels, embassies, and service providers located in different countries.
By using our services, you consent to such international transfers where necessary to fulfill your travel arrangements.
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9. Your Rights
Subject to applicable laws, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of personal data
* Restrict processing
* Withdraw consent where applicable
* Request a copy of your information
Requests may be subject to identity verification and legal limitations.
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10. Children's Privacy
Our services are not directed toward children under the age of 18 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate authorization.
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11. Third-Party Websites
Our website may contain links to third-party websites, including airline, hotel, payment gateway, and travel partner websites.
We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party services they access.
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12. Legal Compliance
We may disclose personal information when required to:
* Comply with legal obligations
* Respond to lawful requests
* Protect our rights and interests
* Prevent fraud or security threats
* Enforce our Terms & Conditions
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13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
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14. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Xpress Trip
Website: www.xpresstripz.com
Email: sales@xpresstripz.com
Phone: +8801622993651
Address: H M Plaza, level-10, Sector-03, Uttara, Dhaka-1230.
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Travel. Trust. Together.