Terms & Conditions
Welcome to Xpress Trip. By accessing our website, mobile application, or using any of our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any booking or using our services.
1. Acceptance of Terms
By accessing or using Xpress Trip's services, including flight bookings, hotel reservations, visa assistance, tour packages, and other travel-related services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, you should not use our services.
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2. Services Provided
Xpress Trip acts as a travel intermediary and facilitator, providing access to travel-related services including:
* Domestic and International Air Ticket Booking
* Hotel Reservations
* Visa Assistance Services
* Tour Packages
* Travel Insurance (where applicable)
* Corporate Travel Management
* Other Travel-Related Services
We work with airlines, hotels, embassies, consulates, and third-party travel suppliers to provide these services.
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3. Booking and Payment
3.1 Booking Confirmation
A booking is considered confirmed only after:
* Full or agreed payment has been received.
* A confirmation email, invoice, or ticket has been issued by Xpress Trip.
3.2 Pricing
All prices are subject to availability and may change without prior notice until payment is completed and booking is confirmed.
3.3 Payment Methods
We accept approved payment methods including:
* Bank Transfer
* Mobile Financial Services
* Credit/Debit Cards
* Online Payment Gateways
Additional transaction fees may apply depending on the payment method.
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4. Flight Bookings
4.1 Airline Policies
All flight bookings are subject to the terms, conditions, baggage policies, cancellation rules, and fare restrictions imposed by the respective airline.
4.2 Schedule Changes
Airlines may change flight schedules, routes, or operating carriers without prior notice. Xpress Trip is not responsible for such changes but will make reasonable efforts to notify travelers.
4.3 Check-in Requirements
Passengers are responsible for:
* Arriving at the airport on time.
* Carrying valid travel documents.
* Meeting airline check-in requirements.
Failure to comply may result in denied boarding.
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5. Visa Assistance Services
5.1 Service Scope
Xpress Trip provides visa consultation and application assistance only.
5.2 Visa Decisions
Visa issuance is solely at the discretion of the relevant embassy, consulate, or immigration authority.
Xpress Trip does not guarantee:
* Visa approval
* Processing timelines
* Multiple-entry visas
* Any specific visa outcome
5.3 Non-Refundable Fees
Government fees, embassy fees, service charges, and document processing fees may be non-refundable even if a visa application is denied.
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6. Hotel Reservations
Hotel bookings are subject to the hotel's own terms, cancellation policies, occupancy rules, and local regulations.
Xpress Trip is not responsible for:
* Hotel overbooking
* Service quality issues
* Facility closures
* Property-related disputes
Such matters should be resolved directly with the hotel whenever applicable.
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7. Tour Packages
Tour package prices are based on the itinerary and inclusions stated at the time of booking.
Unless otherwise specified, package prices may exclude:
* Personal expenses
* Visa fees
* Travel insurance
* Additional meals
* Optional activities
* Government taxes
Unused services within a package are generally non-refundable.
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8. Cancellations and Refunds
8.1 Flight Refunds
Refunds are governed by airline policies and fare rules.
8.2 Processing Time
Approved refunds may take several weeks depending on the airline, hotel, payment gateway, or financial institution involved.
8.3 Service Charges
Xpress Trip service fees, processing fees, and administrative charges may be non-refundable.
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9. Travel Documents
Travelers are solely responsible for ensuring they possess:
* Valid Passport
* Required Visa(s)
* Health Certificates
* Vaccination Records
* Immigration Documents
Xpress Trip shall not be liable for losses arising from invalid or incomplete documentation.
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10. Travel Insurance
We strongly recommend obtaining adequate travel insurance covering:
* Trip Cancellation
* Medical Emergencies
* Travel Delays
* Lost Baggage
* Personal Liability
Travel insurance may be offered through third-party providers.
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11. Limitation of Liability
Xpress Trip acts as an intermediary between customers and travel service providers.
We shall not be liable for:
* Airline cancellations or delays
* Visa refusals
* Hotel service failures
* Natural disasters
* Government restrictions
* Political unrest
* Pandemics
* Force majeure events
* Losses caused by third-party suppliers
Our maximum liability shall not exceed the amount paid directly to Xpress Trip for the relevant booking.
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12. User Responsibilities
Users agree to:
* Provide accurate information.
* Use the website lawfully.
* Not engage in fraudulent activities.
* Maintain the confidentiality of their account credentials.
Providing false information may result in cancellation of services without refund.
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13. Intellectual Property
All content, logos, trademarks, designs, graphics, and materials displayed on this website are the property of Xpress Trip unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.
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14. Privacy
Use of our services is also governed by our Privacy Policy.
By using our website and services, you consent to the collection and use of information as described in our Privacy Policy.
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15. Modifications to Terms
Xpress Trip reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated terms become effective immediately upon publication on our website.
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16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
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17. Contact Information
Xpress Trip
Email: sales@xpresstripz.com
Website: www.xpresstripz.com
Customer Support: +8801622993651
Business Address: H M Plaza, level-10, Sector-03, Uttara, Dhaka-1230.
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Travel. Trust. Together.